Service & Support

Reliable. Responsive. Ready Anytime.

Service & Support

At Foxtheon, we understand that reliable service and professional support are just as important as high-performance equipment. That’s why we offer comprehensive services throughout the entire lifecycle of your energy system—from installation and commissioning to training, spare parts, and 24/7 customer support.

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Rapid Response

When you need us, we're there. Our commitment is to a rapid response for every service request. Whether it's a technical query, troubleshooting a fault, or ordering a spare part, our team takes immediate action to minimize your downtime and get you back to business quickly.

Expert Engineers

Our technicians aren't just trained; they're true experts in Foxtheon's hybrid energy systems. With deep professional knowledge and hands-on experience, they provide precise, efficient solutions for everything from complex diagnostics to system optimization. You can count on our team to keep your equipment performing at its best.

Quality Services

We offer end-to-end, hassle-free service that covers the entire lifecycle of your equipment. From initial pre-sales consultation and installation to long-term maintenance and parts supply, we are your single point of contact. With Foxtheon, you get a reliable partner, not just a product.

Committed!

Always deliver more than expected.

We’re here to ensure your system runs efficiently, safely, and without interruption. With rapid response times, global service capabilities, and a dedicated team of experts, you can count on us—anytime, anywhere.

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Why Choose Us

Global Reach, Local Expertise

Our network ensures support wherever you are.

Commitment to Sustainability

Supporting equipment that powers a greener future.

Continuous Innovation

We ensure your system benefits from the latest advancements.

Trusted Partnership

Building long-term relationships based on reliability and trust.

Quality Services

Professional Services

Pre-Sales Support & Consultation

📘 Technical Consultation: Detailed product information, specifications, and performance insights.
🛠️ Customized Solutions: Tailoring hybrid energy systems to meet your specific industry and application requirements.
📍 Project Assessment & Planning: Feasibility studies, site evaluations, and initial project roadmaps.
💼 Quotation & Commercial Terms: Clear pricing and flexible commercial discussions.

Installation & Commissioning

🏗️ On-Site Installation Guidance: Expert supervision for correct physical setup.
🧪 System Commissioning: Thorough testing and calibration to guarantee optimal initial operation.
✅ Operational Handover: Verification that your system is fully functional and integrated.

Training & Knowledge Transfer

✔️ Operator Training: Comprehensive instruction on daily operation, safety protocols, and basic troubleshooting.
✔️ Maintenance Training: Hands-on training for routine checks and preventive care.
✔️ Documentation & Manuals: Provision of detailed user manuals, technical guides, and service documentation.
Foxtheon technician inspecting an HP1000 hybrid generator during installation at a construction site for a foundation piling project.

Technical Support & Troubleshooting

📞 24/7 Remote Technical Support: Access to our expert engineers via phone and email for immediate assistance.
🖥️ Remote Diagnostics: Utilizing remote access tools (with your permission) to diagnose issues quickly.
🛠️ On-Site Troubleshooting & Repair: Deployment of skilled technicians for complex issues requiring physical intervention.
🚨 Emergency Response: Prioritized support for critical breakdowns.

Parts & Logistics

🔩 Genuine Spare Parts Supply: Access to authentic, high-quality replacement parts.
🌍 Global Logistics & Delivery: Efficient shipment of parts to your location.
🛡️ Parts Warranty: Coverage for all genuine Foxtheon components.

Service Upgrades

📄 Standard Product Warranty: Details on what's covered and for how long.
➕ Warranty Extensions (Optional): Information on purchasing extended warranty plans.
⚙️ System Upgrades & Modernization: Options to enhance your existing system with the latest technology.
♻️ Recycling & Disposal Guidance: Environmentally responsible advice for end-of-life equipment.

FAQ

Q: How fast is Foxtheon’s on-site response time?

A: For domestic sites, we typically dispatch service personnel within 24–48 hours. For international customers, we provide rapid remote support and coordinate global service partners when needed.

Q: Do you provide service contracts or ongoing maintenance plans?

A: Yes. We offer customizable service plans, including periodic inspections, preventive maintenance, and performance optimization.

Q: Can I get training for new staff after installation?

A: Absolutely. We provide follow-up training either on-site or online to keep your team up to date.

Need Assistance? Here's How to Reach Us:

1、Primary Call to Action (Prominent Button/Section):

    • Submit a Support Request Online:  "Fill out our online form and our team will get back to you promptly."

    • 2、Direct Contact Information:

      • 24/7 Service Hotline: +86-059123510987

      • Email Support: info@foxtheon.com

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